Customer Service

Customer Service

SHIPPING & DELIVERY

Local Orders (Kuwait)

Please allow 24-48 hours for orders to be processed. Orders placed over the weekend are delivered on the first working day of the week- Sunday. All deliveries are free of charge.

Regional & International Orders

All orders are shipped via UPS Express Saver to ensure you receive your products as soon as possible. Please allow 2 business days for your order to process. Below is a schedule that will enable you to find out your shipping costs and delivery times after your order has been shipped.

Zones Estimated Delivery Times Estimated Prices
Less than 1KG More than 1KG
—1—
Bahrain, India, Iraq, Oman, Qatar, Saudi Arabia, United Arab Emirates
1 to 2 Days KD 5.700 KD 11.500
—2—
Jordan, Lebanon, Libya, Syria, Republic of Yemen
2 to 3 Days KD 6.100 KD 12.400
—3—
Afghanistan, Bangladesh, Belgium, Bhutan Denmark, Egypt, France, Germany Liechtenstein, Luxembourg, Netherlands, Pakistan, Sri Lanka, Switzerland, United Kingdom
3 to 4 Days KD 6.300 KD 13.800
—4—
Canada, Mexico, Puerto Rico, United States
4 to 5 Days KD 6.500 KD 14.500
—5—
Albania, Armenia, Australia, Austria, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, China, Croatia, Cyprus, Czech Republic, Estonia, Finland, Gibraltar, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, Ukraine
5 to 6 Days KD 6.600 KD 15.500
—6—
Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Cote d'lvoire, Curasao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Iceland, Jamaica, Kazakhstan, Kenya, Kyrgyzstan, Laos, Liberia, Macau, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Namibia, Nepal, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Panama, Paraguay, Peru, Reunion, Samoa, Senegal, Seychelles, Sierra Leone, St. Barthelemy, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Suriname, Tanzania, Togo, Trinidad and Tobago, Uganda, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands (US), Zambia, Zimbabwe
6 to 7 Days KD 6.800 KD 16.600

PAYMENT

We accept KNET, Visa, and MasterCard.

RETURNS & REPLACEMENTS

Local

We only accept returns after 72 hours of product delivery, and only items that have been damaged during delivery or a malfunctioning product. Please follow the steps below to ensure timely processing of your return:

  1. Give us a call at +965 24945540 or 22945544 and advise why you wish to return the product.
  2. If your item has been approved for return, please keep the item in a place with the invoice so our drivers are able to pick them up.
  3. Upon receipt of your returned item(s), we will process your exchange or store credit within 2 to 3 business days. Return credit does not include original shipping charges.

Please note: Returned items must be in new condition in their original packaging. Items that have been opened, or that indicate use, will not be accepted for return.